Frequently Asked Questions
Q. Why should I buy a filled Christmas stocking for the woman I love?
A. Whether it is your wife, girlfriend, sister, mother or daughter, we have a filled Christmas stocking for her. We have chosen stocking fillers that are both spoiling and practical. Part of curating an ethical selection of gifts is making sure that those presents don't add to the clutter in our lives. Presents become clutter when they are neither useful nor beautiful. We try to keep to things that most women use and we avoid strong scents or design statements so that our gifts can fit into her lifestyle and around her taste. Please always feel free to ask to customise a stocking, we make them up to order so we can be flexible.
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Q. Tell me why you describe your stockings as ethical and sustainable luxury.
A. We make every effort to choose products and brands that minimise plastic in their packaging, maximise the use of natural ingredients and operate on a small scale. But really, we believe that it is ethical to give presents that promote natural wellbeing, that offer reusable alternatives to disposable items, that support small sustainable businesses. We believe that the time between Christmas and New Year is a time to focus on better sleep - good sleep is the simplest, easiest, cheapest and most sustainable beauty and wellbeing treatment. The 'sustainable luxury' market is growing, we are delighted to see that, but it also brings greenwashing challenges and we work hard to promote new brands that really do put planet before profit.
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Q. How is a stocking priced?
A. We price our stockings very simply: we add together the RRP (recommended retail price) of each product and then we add a charge to cover gift wrapping and the stocking (this varies each year but is usually between £10 and £25). We have a mix of stockings, we buy some in and some we have commissioned to be made by FabricWorks (a London-based social enterprise) using remnants purchased from interior designers.
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Q. How will each gift be wrapped?
A. Our wrappers are trained by Jane Means (the official queen of gift wrapping) and so all our presents are beautifully presented. Each year we set higher standards in terms of materials, choosing recyclable paper and biodegradable ribbon. We use as little plastic as possible and aim to eliminate it entirely.
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​Q. How do you decide what to include in your collection?​
A. We research products that are kind to people and planet. The good news is that this was tricky in 2017 (the first collection) but is so much easier in 2024 - recycled and biodegradable packaging, suppliers who support social causes, natural ingredients, organic cotton, low-plastic... these are all now so much more commonplace. In fact, it is now a battle with greenwashing. We have absolutely no affiliation with any brands, we receive no preferential pricing, products are selected purely on their provenance, quality and performance.
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Q. I like your stuff, where should I go shopping?
A. We research products via the retail market (always keen to see what Liberty London has on its shelves in the beauty department). We also go to trade fairs and have access to business to business marketplaces where we can seek out ethical brands. It has been rather pleasing over the years to see our choices pop up in other respected retailers such as Fortnum and Mason, Anthropologie, Liberty and Wolf and Badger (where we have similar buying values). Wolf and Badger is probably our favourite luxury one stop shop.
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Q. Do you have a price guarantee?
A. Yes, if you can recreate one of our stockings and our service for a lower price, please tell us. We intend to never be beaten on price.
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Q. What happens if I order a stocking and then change my mind?
A. Email us (hello@filledstocking.com). We understand that budgeting at Christmas is always tricky and we understand impulse purchasing and we would hate for any of our customers to suffer from buyer's remorse. If we have not yet dispatched your order, we are very happy to cancel it and give you a full refund immediately. If we have sent the order, then it is a case of getting it back to us in time for us to resell it. That is slightly more tricky but email us because we always want to help.
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Q. What do you do with my personal data?
A. We use the address you give us for delivery (if using Royal Mail, we sometimes have to amend the address to be consistent with the Royal Mail database). We use your email address to communicate with you and we give Royal Mail your email and phone number so that they can keep you up to date with delivery. If we use UPS or DPD, we would do the same. We never pass on your details to any other third party for marketing purposes. We sell ethical Christmas presents so we are also ethical about data and your privacy. We use the payment solution provided by STRIPE (default payment provider for Wix.com websites), we have no access to payment information data. For a longer answer, please consult our Privacy Policy.
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Q. Rosie, why did you start The Filled Stocking Company?
​A. I started a business that would enable people to give a present that they might not have the time or ability to put together themselves. I also wanted to bring the joy of a Christmas Stocking to women who work hard at Christmas. The process of finding a stocking, feeling it, opening it - the process is part of the gift - and I think it is such a happy way to start Christmas Day. I sometimes hear from recipients of my stockings and it is wonderful to hear when they have bought more from one of the brands in my collection, that makes it all worthwhile and that makes me feel that I am playing a tiny part in making the world a better place.
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If you still have a question, please email rosie@filledstocking.com and we will add it (and the answer) to this page.